Earlier this month Meta acknowledged a Quest account issue that which led to some users being logged out of their headsets and others missing their library of apps entirely. A “majority” of affected accounts have been fixed, according to Meta, but for some the issues have lingered for nearly two weeks.

Update (March 22, 2022): Following Quest account issues which were purportedly fixed for a “majority” of users within a few days, some are still awaiting a fix from Meta to restore their headsets to proper working order.

The company has updated its official support site with a new header which reads:

The majority of account issues have been resolved and we’re now working on a solution for some users who had created or linked different accounts while their original one was unavailable.

The company created a support forum post to catalog any updates on the matter; the last update came on March 16th in which the company said that “every account that is currently still having trouble will be emailed the moment our engineering team’s solution is ready to go.”

So far as we know, that solution has yet to be sent out to those who are still having issues with their headset.

The lingering issue seems to be an offshoot of the initial account problems; per Meta’s messages, the ongoing account issues are likely the result of users who attempted to merge or modify the connection between their Facebook and Oculus accounts during the initial outage, and now the company is trying to untangle the mess.

The original article, which summarized the start of the Quest account issues, continues below.

Original Article (March 11th, 2022): If your Quest has been acting weird this week, you’re not alone. User reports of account issues began cropping up earlier this week with problems reportedly ranging from simply being logged out of the headset to accounts appearing to be reset to ‘new’ and losing access to their game libraries.

Meta first acknowledged the issue on Twitter on Wednesday and said it was investigating the issues. As of Thursday evening the company said that the “vast majority of impacted accounts have been restored,” but that it’s still working on fixing the issues for others.

75% of the 20 Best-rated Quest 2 Apps are Now Available on Pico 4

It isn’t clear how many users have been impacted, but it was apparently enough to cause Meta to put a large temporary banner at the top of its support site to preempt those coming to report the issue; the banner reads “we’re currently investigating reports of account issues, including log-outs and missing app libraries.”

Though Meta says that the majority of accounts have been fixed, the crowd-sourced outage website Downdetector shows issue reports for ‘Oculus’ that are significantly higher than the baseline, suggesting the company still has some work to do before everything is straightened out.

Data courtesy Downdetector

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  • antonio mora

    I was logged out of my account and my email was “not recognized” after several user recommended fixes I managed to access my account but my one purchased app from the oculus store (lone echo) was gone and still is. Customer support did not help at all.

    Oh and I don’t own a Quest btw, I’m on Rift S.

  • Efrain Olemedo

    The only thing Meta needed to do was pick a direction and refine it. Yet they keep running into walls with the basics. It’s astonishing how incompetent they are.

    While headset sales are solid, I think we’re going to see a drop in active users this year as most of these headsets are sold or placed in the closer. Just like the Go, Gear, and Rift before them.

  • On day 1 of the issue, I had to deal with the whole login/account issue, where it would give an error if I tried to log in on Oculus Quest 2 or on Oculus Desktop for my Oculus Rift. It wouldn’t even let me log into the Oculus site.

    On day 2, I was able to log in on the Oculus site and Oculus Desktop. The Oculus Rift worked fine then. My Oculus Quest 1 worked fine too, but I hadn’t used that in a while. The Oculus Quest 2 didn’t require me to log in anymore, but on that device, all my library disappeared, there was an error when I tried to open my profile, and the Store had an error too where it couldn’t find anything in the store.

    On day 3, the issue remained for the Oculus Quest 2. Doing a factory reset on my Oculus Quest 2 fixed the problem for me.

  • Sven Viking

    Remember people saying merging accounts with Facebook was going to make their backend so much simpler to manage?

    • Andrew Jakobs

      Oh please, this really can be anything.

      • Sven Viking

        I wouldn’t want to see what they’d do with a difficult-to-manage backend is all.

  • Jonathan Winters III

    No issues here.

  • Actually I had problems with account disconnections and apps visualization since weeks, and I was not the only one. It’s weird that Facebook waited so much to fix this

    • Sven Viking

      They moved fast and broke things, but unbreaking things is more difficult I guess.

  • Still down for me ! My Quest 2 has been useless for more than 3 days

    Well, ironically, except for games installed through unofficial Sidequest…

    This sucks.

    I would factory reset if they said to, but I was told yesterday by their support to wait until Monday for further instructions.

  • KC

    I would like to see a follow-up report on this. There are so many of us that are without our quest headsets being functional for nearly a week. Customer support says they’re working on it and to continue to wait. Telling me to wait is okay for a day maybe two, but this is absolutely ridiculous.

    • KC

      Also, does anyone have any good ideas on how to put more pressure on the company to come up with a solution quicker.

      • Sven Viking

        From what Cdaked says above, probably not. :(

  • Cdaked

    A lot of people like me are still fighting with oculus suport about this issue after 4 months already.

  • NL_VR

    MY Quest 2 works, just checket today. i have not been using it for over a week

  • antonio mora

    My Rift S is now shiny paperweight, I got the “sensors can’t track headset error” as I’m out of warranty. No way I’m getting a blurry Quest now I’m undecided between getting a Reverb G2 or leave VR and gaming for good

  • Ragbone

    The fb development team are a joke. My library is still a mess, shows about 100 system exes in my game library lol wtf.

  • David Joseph

    Still unable to use my Quest 2…

  • skys gtag

    Wonder when they are gonna add multiple accounts back, kinda mad that my brother keeps getting me banned on games

  • Mc

    This is the worst! I cant access my Oculus quest, now that I have a meta account, which was a nightmare to sign up to. All my paid and free games are gone, its completely useless. I cant access my library or store. Should I just do a factory reset?