It seems that Oculus are acknowledging the troublesome Rift launch and associated delivery delays by covering shipping costs for affected customers. According to emails sent out by Oculus to customers still waiting for the consumer Rift VR headsets, the delays are due to “Component Shortages”.
The Oculus Rift has not enjoyed the best of launches since it’s much anticipated ‘launch day’ on March 28. Pre-orders shipments have been slow to arrive with promises to delivery many Rifts before the close of last week seemingly not met for many.
Now it seems Oculus are acknowledging the issues and have sent email updates for those who are still awaiting shipping notices that delays to Rift deliveries are due to an “unexpected component shortage” and that the company will be “covering” shipping costs “through today” as compensation for the unexpected delays.
This is a significant amount of money for many, especially those in international territories where calculated shipping costs reached well over $100. Brendan Iribe, CEO of Oculus confirmed the action earlier today via Twitter.
First set of Rifts are going out slower than we orig estimated, so we're giving free shipping for all pre-orders, including international.
— Brendan Iribe (@brendaniribe) April 2, 2016
It’s not clear if the claim of component shortages refers to manufacturing and fabrication issues at the supplying factories or other elements elsewhere. We’ve reached out to Oculus for comment.
Oculus Rift deliveries are however still continuing with the company appearing to state that consignments are going out “daily”.
Are you still waiting for updates on your Oculus Rift order? Have you received a similar email to the one above? Let us know your shipping woes below in the comments section.