Valve today said that it’s vanquished the backlog of the Valve Index ‘full kit’ orders, making the complete package immediately available to be bought and shipped in the US. Previously the company was projecting that backorders wouldn’t ship until the end of September.

Valve announced today that the Index ‘full kit’ (which includes the headset, controllers, and base station trackers) is ready for immediate shipping in the US. At launch, the $1,000 full kit was quickly backordered and wasn’t estimated to ship until the end of September; the company said that “initial quantities were outpaced by demand.”

The other SKUs (the headset and controllers without base stations, and individual packages of the headset, controllers, or base stations) were also backordered so far that Valve eventually stopped taking orders or offering an estimated shipping date altogether and instead asked customers to reserve their spot in line to be notified of availability. All SKUs except for the full kit and the individual base stations remain backordered with an option to reserve a spot for ordering, but Valve says they will soon have immediate availability of those as well.

Valve also expects that Index hardware will become readily available in international territories as well. Currently the headset is available in 30 countries across the US and EU (a complete list can be found here), though it isn’t clear if or when they will expand into other regions. We’ve reached out for more info.

SEE ALSO
Preview: Valve Index is the DSLR to the Oculus Rift S Point-and-shoot

Apparently coinciding with the increasing availability of the headset, Valve put Index front and center on the Steam store front page for all to see, with a “Get it now” call to action and a $500 advertised price (the cost of just the headset alone).

Valve said prior to Index’s launch that the headset would see a “limited initial release” to the US and EU first, and that the company would ramp up their manufacturing and expand availability based on demand; this is perhaps the first sign of that ramping process.

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  • Michael Hoffmann

    SDE yes, real FOV max. 115, Controller issue, expensive yes. It’s clear it’s available. The demand is not very high.

    • Arashi

      I think literally EVERYBODY who reviewed it said it’s the best VR HMD currently out there. If demand is less than expected then that means facebook was right and that people prefer cheap-ass VR over quality

      • Heliosurge

        Considering Valve said they were going to sell OEMs Lighthoise v2.0 for $59 US. It is more expensive then it should be for a full kit.

        Valve didn’t learn from HTC when HTC was stubborn about not initially lowering price when og Rift dropped price considerably & gained at the time a decent market share. FB is again going to take a good share due to price point & ease of use. Though they were braindead not having Mech Ipd.

        • Stefan

          I’d wager their target audience are people who spend that much money on a GPU and still have enough left over for an HMD. But the backlog already resolved might point to that group being rather small or uninterested in VR. Either that, or they had alot of production capacity on stand-by.

          • aasd

            most of those people already have a high end headset like a pro or pimax so nobody is really in a rush to buy something on the higher end unless they held out. the crowd that has them all is very small

          • Heliosurge

            Indeed & most will want to see improvements on Res & FoV. If Valve had even bumped FoV to 140 with a bump in res over Vive Pro. Say 3300×1600.

          • Heliosurge

            The Biggest problem is Valve didn’t bump FoV or Res. Bumping Refresh is of course good. But for a High end headset they needed to do better.

            The Rift S also has many flaws like Only Soft Ipd. But has same Res & similar FoV. But at half the cost for a complete system. The recent updates have tracking working well & gives it a no hassle pickup & go setup & play as a huge plus. For base consumers.

          • Stefan

            I still use a CV1 and certainly won’t sidegrade to Rift S (because of tracking and audio quality). Index, however, is still looking like a good option for me, despite having to invest in a different tracking system.

          • Heliosurge

            I can understand your position especially if you have high ipd. But scroll down there is a fellow with Cv1 & Rift S. Has fired his Cv1 due to overall improvements over Cv1. Audio is a mixed bag. Often better if your an audio purist to use your own. Valve Open ear sounds good but keep in mind you’d want a dedicated space or others in the area might not approve listing to your gaming.

            Sure LH tracking is still most accurate. But Baseless tracking has come a long way & the rift s is much better than the system WMR has. I’m sure WMR tracking v2.0 will improve things similar to Rift S levels.

            For VR to move forward we need more average pc users to buy in.

            Now if you could find a cheap used og vive complete & buy the Index maybe not too bad on pocket. But still higher than average pc user.

          • Stefan

            My IPD is perfectly average, so no problem there. Camera-based inside-out-tracking will never be on-par with properly set up external tracking, and gyro-tracking still has a long way to go before playing more than an assisting role. And as long as there are HMDs with good audio, I will never buy one that has me put on separate headphones. Scraping the perfectly fine (and inexpensive to build) headphones was, in my opinion, the worst change from CV1 to S. If someone wants to replace their CV1 with S because of display quality or bad Constellation-setup, I won’t stop them, but it’s not where I would put my own money.

          • Heliosurge

            Hybrid tracking with SLAM/STEM can be. But standalone Camera tracking no.

            Simple truth we need to seperate room position tracking & body pos tracking. Much like Walkovr & Katloco.

            Cv1 constelation just not that good either tbh due to roomscaling limits.

          • Stefan

            Constellation is inferior to Lighthouse and, in terms of technical advancement, also Insight, sure. It’s basically pre-1st gen tech and not ment for roomscale in the first place, but correctly set up with three sensors it fits my 99%er city appartment just fine, better than Insight would for my usecase. I wouldn’t have trouble recommending Rift S to any VR-newcomer because of the tracking, it’s just that I can’t imagine to degrade my own user experience in a field so vital to immersion when upgrading from outdated tech.

          • Heliosurge

            Indeed. Constellation is okay for small spaces. There is actually a neat system that uses wireless Cams for scalability ease of setup & multi user enviroments. Positional tracking for users & objects. Think it’s called something like TrackerXYZ. Combine something like that with a mocap much better.

          • Heliosurge

            Now Don’t get me wrong. Oculus(FB) should have made a better Rift S. Ie they could have easily used an 18:9 Panel at 2880×1440 to have increased FoV a bit & still had options of up to 90hz. Add the mech ipd & we’d have a much better Rift S.

            That or use a screen like the Razor phone has igloo lcd QHD @120hz & HDR.

          • neodraig

            I ordered the Index Kit but sent it back.
            As most people my thumbsticks wouldn’t click properly, but the worse thing is I couldn’t care less about the improved clarity or framerate as the glare was just awful and super distracting, way worse than my CV1.
            I can’t even get a Rift S as I have a small IPD and it doesn’t have a harware IPD adjustment (not to mention the super crappy audio).
            I guess I’m stuck with my CV1 until the real next gen :-/

          • Jarilo

            They are the only RGB 2880 x 1600 at the moment. They did bump the res in a way. The FOV is also bigger, but not because of the screens but because of the lenses.

          • Heliosurge

            They didn’t bump res as there are 2160×2160 rgb panels in the Reverb. Granted don’t think at 120hz. With Valve having custom panels they could have had it bumped in Res. While Odyssy(+) & Vive Pro already has 2880×1600.

            Valve should have went bigger.

          • Jarilo

            The Reverb has nothing but issues, at this point no one counts it as a viable consumer ready product unfortunately and it’s mostly unavailable. The Pro and Odyssey are the only matching resolution but they lack RGB.

          • Heliosurge

            Reverb has design issues due to HP’s quality dropping over the years. The screens themselves are not the issue. The simple truth Valve fumbled the ball with only bumping Refresh Rate. Lcd RGB at 120hz already demonstrated by Razor Phones & those screens are higher quality featuring HDR.

            Sure Amoled not being RGB has it’s drawbacks with SDE but makes up for it in otherways. The O+ even demonstrates with it’s SDE filter works well.

            Acer with those same 2160×2160 displays will not be a Reverb fiasco. Lol

          • Immersive_Computing

            Do you have an Index?

            I ask because the secret sauce is the high refresh rate and ultra low persistence, it makes a much bigger difference than I had expected. The increased vertical FOV is very noticeable.

            It’s easy to fit badly, takes time to fit properly (sweet spot is small) but this can be locked so you’re using the elasticated side straps to don/doff.

            It’s a beast to drive at 144hz even with my RTX 2080Ti but damn it’s comfortable, excellent clarity, minimal SDE and strong presence achieved regularly. Audio is class leading BMR technology, normally found in high end hi-fi speakers.

            My controllers have the “joystick” issue so have gone to Netherlands for RMA, headset is to follow due to cable fault, it’s not all perfect but early adopter pays, as they say.

            //uploads.disquscdn.com/images/da74e7425be38e5cc25a58a93d0c6d565d81c3cba549e196abef08ae567f11b7.jpg

          • Ace of Spades

            I dont know, I got 2080Ti and I always buy the best mainstream PC parts, but Index is way too expensive, I Dont see any value in it what makes it TWICE more expensive then RIft S and using sensors is a regression for me too.

            Basically for me to say, OK i see why its twice more expensive it should of came with two full RGB OLED 1440p screens side by side for insane FOV, or soemthing like that, high resolution and super wide fov and RGB OLED, things like these, then i would of said OK, its costs twice as much for a reason.

            Or if it was as it is but with Inside out tracking and fully wireless, using latest WiFi 6 or short range WiGig.

            But the way it is, I dont see why i should pay more then twice as for Rift S and get antiquated sensor based tracking, same LCD screen but with tad higher resolution [OH and it has headphones, but I always prefer to use my own, nothing beats good Sennheiser]

          • Heliosurge

            Unfortunately though to get Oled Rgb & insane FoV combo your currently looking at 3x what the full Index Package is going for.

          • Jarilo

            It’s not actually that expensive. Specially if you factor in the higher price of the motion controllers and light house tracking. It’s only $200 more than the original base Vive released for. Too many people concentrate on the resolution specs on paper to be honest, experiencing the headset for a few months is something completely different. However, if someone is happy with the Rift S it’s a good headset and I’ve had no issues with mine, but I do see the cost cutting.

        • Fred

          “Considering Valve said they were going to sell OEMs Lighthoise v2.0 for $59 US.”

          lulwot

          • Fred

            To elaborate, firstly OEM does not mean that will be the retail price. You’re welcome to sign up and buy in bulk and handle all the packaging, missing parts (power packs etc), warranty, marketing etc, oh and profit off it. Secondly, that info isn’t 100% anymore as we know they have had some revisions since then.

      • Ace of Spades

        Quality? Please point me to what makes it TWICE more expensive then Rift S, what do i get TWICE as better? Twice the resolution? Twice better controllers? RGB OLED? Full Wireless?
        This thing has just tad higher resolution and thats it, fanboys will say it has better tracking, but only in rare situations AND you OK with extra cables and sensors, the future is less not more, majority of people prefer inside-out tracking and zero extra cables and sensors.
        So i dont see what makes this KIT twice more expensive.

        • Heliosurge

          One benefit Valve Index has is that it can likely use Vive Pro Wireless(so no extra cables needed). LH tracking does still at present beats Rift S Tracking.

          LHes are not tethered to a pc. Once LH v2.0 fully ready you can have a huge playspace. Yes I think hybrid IO will replace LH eventually.

          The Index also has higher Res & Refresh. Where the Rift S dropped the gold standard of 90hz & failed to maintain mechanical Ipd – Pushing it’s founder out.

        • Stefan

          Lol. You just said you bought a 2080 Ti. At twice the cost it surely delivered twice as many fps as a 2070, right? Wait, it didn’t? A tech product with non-linear price-to-performance-progression? No way!

      • Charles

        Odyssey+. And I’ve owned 9 headsets.

        The only thing about the Index that interests me is the refresh rate. But not enough to stomach the 600:1 contrast ratio.

        • Skippy76

          Dude.. It goes totally unnoticed. I tried the game Blind with it and it’s fantastic even though the game has a huge contrast demand.

        • ShaneMcGrath

          Next one shouldn’t be far off! ;)

        • alboradasa

          As someone who owns both and used to love the odyssey+, the Index is far more comfortable, audio is a huge improvement, tracking is superior, controllers are awesome, refresh rate is amazing, freedom from windows mixed reality is a bonus, and the contrast ratio is just not an issue for me. Price is high but I haven’t looked back.

          • gadgetgnome

            I have or have had the Samsung Odyssey+, Samsung Odyssey, Oculus Rift + Touch, HTC Vive, Valve Index. Of these the Valve Index i feel has the sharpest and clearest image overall, especially at 120Hz. Index SDE is definitely better than the others. It’s also the most comfortable (headset and controllers) and fits my IPD and glasses best of all of these. The only downside I complain the most about is that the glare is noticeably worse than Vive and Odyssey+. Oh and the controller Thumbstick click-in at the edges, both which I’m not happy with, but I can live with for all the other positives. DCS on Valve Index is pretty awesome with Index controllers that can interact with the aircraft cockpit controls that are fully detailed.

    • DanDei

      Or they just scaled up the production quickly.

      And what controller issue are you refering to?

      • DiGiCT Ltd

        The tumbstick press issue hahahaha.
        He does not own any of the high end VR, just talking nonsense to release his anger not being able to spend the good money on VR.

        • asdfasdfasdf

          Usually the one loudest about finances is the one with the least control over thier money. odds are youre the broke one trying to present yourself as not while others who are comfortable dont have to do that shit.

          • Could just be new money ;-)

          • DiGiCT Ltd

            Says the one who even cant write his own name……..

          • DiGiCT Ltd

            Dream on boy i dont need to control my money, just trying to think whats the next thing i would like to spoil it on.

      • Heliosurge

        Valve cheaped out on Thumbsticks. And for something of that pricepoint it should have had better quality.

        • Jarilo

          They aren’t cheap, they actually feel nice and premium. They just don’t click when the thumb-stick is pushed already in a direction.

          • Heliosurge

            Not True Quality is inconsistent. Some click & some don’t. The ones used in just about every Controller clicks in all positions. Including Valve’s Steamcontroller. It’s well documented on this quality issue. See MRTV’s Broken by design. For the price those sticks should be better.

          • Jarilo

            I’ve seen that video, MRTV is great. However I disagree again, I’m not denying that this isn’t the issue. I’m just saying that everything else about the thumb stick feels premium and very well built. I feel this is unfortunate for valve, MRTV said himself the prototype unit they sent him didn’t have this problem.

          • hydzior

            yes they’re cheap because not working properly.

    • DiGiCT Ltd

      Feel sorry for you man, you only have money for a cheap rift S…
      Wait, i dont feel sorry im having a laugh about your jealous statement :D

      • Heliosurge

        Feel sorry for those who feel need to troll.

  • Michael Hoffmann
  • Rudl Za Vedno

    I’d say that Valve’s fanboy pool has just emptied. No way can you bump up production in a month if you don’t own production and have spare capacity.

    • Jarilo

      I don’t know what that even means, it wasn’t going to be sold out forever. I bought my Rift-S on day of release with no hassle and a huge stack of them sitting there in the store, guess the Oculus fanboy pool was never full to begin with?

    • Caven

      They may very well own production. Valve built and owns the factory that makes the Steam Controller, so it’s not out of the question that they might have tooled up to build the Index headset and accessories.

      • Immersive_Computing

        Valve partner with Flex (formerly Flextronics) in Buffalo grove, Illinois. They make the base stations there, Steam controller, X Box, etc.

        Headset and controllers are China, headset assembly needs cleanroom, a contact mentioned OEM Goertek?

  • Jarilo

    Well it would eventually meet supply. Not sure what the fuss is about. I’m surprised he HMD and Knuckles stand alone are still for reserve. I have the Knuckles, I’m the reserve for the HMD. Take one out of the box and send me it Valve. lol

  • superdonkey

    LCD :(

  • Jarilo

    If it’s sold out it’s a problem because they can’t get one, if it’s not sold out and available now it’s a problem because what’s wrong with it that they can now get one? lol people are funny.

    • Charles

      “what’s wrong with it that they can now get one”
      LCD. Terrible 600:1 contrast ratio.

      • All headsets are trade-offs. Reviews have been incredibly positive so this is obviously not a deal-breaker for most. Have you tried it or are you basing this on paper specs?

        • Charles

          Basing it on having owned two other high-end LCD headsets, and reading that the contrast ratio spec is at least as bad as those.

          • Nick Wallace

            So, basing on Paper Spec thens…

      • Jarilo

        My main headset is the Vive Pro (because wireless), and I do love the rich and wonderful colors of the OLED. However, I also own a Rift-S ( I am waiting on the Index HMD to become available on it’s own ) and the pixel fill rate from the RGB nearly closes the gap between 1600p and 1440p, that’s pretty incredible. Combine that low persistent and more options for refresh rates I think I understand why Valve went with LCD. I can’t comment on the contrast ratio, haven’t used the headset yet.

        • Charles

          Yeah, I compared an RGB 1440p Pimax 5K+ to a 1600p Vive Pro and the SDE was about the same (though different pattern). But the 1600p OLED Odyssey+ with its SDE-filter has similar SDE to the 2160p Reverb.

          The only benefit to extra-low persistence is to enable higher refresh rates. Which is a good thing, but the contrast ratio really kills immersion and enjoyability for me.

      • Skippy76

        You must be one of them facebook fangirls.
        So upset that you cant get a decent upgrade from oculus at this point….

  • Chris Omega

    Any clarification on what “international territories” means?

    • hydzior

      Europe

  • tenshi7angel

    No shipping to Australia. :'(

  • Ghosty

    When shipping to Canada??

  • Alex

    And still no actual news reports on what seems to be fairly wide spread faulty controllers issue,they say it may not click in certain directions, surely it should or
    shouldn’t so that equals a fault, they say it should still work in all
    directions, for some it does, some it doesn’t, some some have to push
    really hard so that is a FAULT

    • Immersive_Computing

      Yes the news blackout is odd. I like playing Arizona Sunshine and Dreadhalls and didn’t like being unable to sprint forward, my stick had no actuation in that position. Controllers shipped back to Netherlands last night for replacement, valve are handling it well. Now just waiting on RMA for headset which has a cable problem.

      • Alex

        “Yes the news blackout is odd” seems no news site wants to say a bad word about valve, if it was a facebook issue they would be all over it

        • Immersive_Computing

          Yes very strange how roadtovr and uploadvr have not reported, it’s been all across the index Reddit for weeks. The main complaint has been joystick issue on controllers, but also headset defects.

          Valve are arranging “advanced replacement” for my Index headset so they will ship replacement before my faulty headset is returned. It’s great to see that Valve are responding and taking ownership, perhaps this could be reported, it’s welcome after the debacle that was HTC customer service.

  • Probably they partnered with a Chinese manufacturer to speed up the process

    • Immersive_Computing

      Flex in Buffalo Grove, Illinois for base stations

      Goertek in Shenzhen, China for headset and controllers

  • y_m_o

    I was definitely thinking of picking up the knuckle controllers to replace my old vive wands, but a little concerned regarding all these QA issues I keep hearing. Also would like to ask users of the Index, is it a justified replacement for the original vive? people are talking a lot about the aspect ratio. Honest opinions please. Would value your comments! cheerz

  • hydzior

    Dont do it. Controllers are still flawed (analog sticks).