HTC’s Vive Wireless Adapter released for $300 back in late September for Vive and Vive Pro, but some users running AMD Ryzen CPUs who’ve had issues with the wireless adapter are now being urged to return their unit, as HTC is still figuring out what went wrong and how to fix it.

“We have seen and are actively looking into multiple reports of Ryzen incompatibility with Vive Wireless Adapter,” the company writes in a recent blog post. “Our current data shows this is occurring with a subset of Ryzen-based PCs. Our investigation will take time as we are working with multiple component manufacturers to identify the root cause.”

The issue, affecting some Ryzen users, appears to serve up a nasty bluescreen on the headset, something that isn’t cleared up after rebooting or any other trick known at this time.

Pending a software fix, HTC is urging affected users to return the units in the meantime—possibly a sign that the Ryzen issues goes deeper than anticipated.

Starting today, HTC says they’ll be honoring Ryzen-related returns from retail partners and “outside of typical return windows.” After contacting customer service, users will be asked to certify their system’s components and proof of purchase of the Vive Wireless Adapter.

The company says that moving forward they’ll be making sure users know some Ryzen PCs have unresolved compatibility issues.

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  • WyrdestGeek

    Well it’s nice of them to work to make it right.

    • brandon9271

      It would also be cool if they could figure out some sort of compatibility test so people would know before they buy it. That’s assuming it’s even possible to determine with software. I guess at this point they don’t really know what the cause is or else they’d fix it

      • HybridEnergy

        Some of us boiled it down to specific motherboards with the Ryen, believe it or not but those mobos make the Intel CPU pretty glitchy with them as well.

  • Peter Hansen

    It would probably be pre-mature to suspect Intel having anything to do with it. Even though it is their wireless transmission tech. And also acknowledging their horrendously untruthful marketing (they call it “benchmarking”) of their latest gaming CPUs.

    (careful, can contain traces of sarcasm)

  • HybridEnergy

    I love my Vive Wireless, can’t go back to wire ever. I used to be a mid range PC flat screen gamer before VR so I would buy the competing AMD processors and GPUs as they got the job done but for less…but when I went VR it was all Intel and Nvidia time.