Like other headsets, the Valve Index has been in high demand but limited supply due to the Coronavirus pandemic. While we’ve seen stock of Oculus Quest and Rift starting to return over the two months or so, Index has been backordered globally. Though it’s still backordered, we’re seeing the first strong signal that Index stock starting to flow again.

Updated – August 5th, 2020

We checked stock availability for all Index packages across all 31 regions where sold. Our last check in July was the first time in months that any of the Index packages had a backorder less than eight weeks. At the time, most regions showed the ‘Headset’ package at 3–5 weeks, while all other packages were either 8+ weeks or outright unavailable.

Now in August we’re seeing more packages with a backorder less than 8+ weeks. Though the ‘Headset’ package has returned to 8+ weeks, the ‘Headset + Controller’ package now stands at 5–7 weeks and the ‘Controllers’ package at 3–5 weeks in almost all regions, with the US, Canada, Italy, and Japan being outliers.

See chart for: 7/6/204/30/20 | 5/6/20 | 5/18/20 

“We are continuing to make every effort possible to keep up with the ongoing demand and deliver units in a timely fashion, while navigating the challenges of shipping during the pandemic. We appreciate everyone’s patience, and we’ll let you know when we have more specifics to share,” a Valve spokesperson told Road to VR earlier this year.

Index had been backordered by eight weeks or more in all regions since a small supply of new stock was gobbled up just before Half-Life: Alyx launched in late March. Today is the first time since then that we’ve seen shipping estimates of less than 8 weeks on more than one of the Index packages.

Despite the backorders, it’s been possible to register your interest in any of the Index packages (except for the base stations). To reserve a spot in line, check out the Index store page and click the order button.

Valve is then sending out notifications by email when stock is available, giving customers one week to pull the trigger. Even so, when offered the option to buy, no specific estimate for delivery is provided leaving, customers wondering how long they’ll be waiting.

SEE ALSO
Analysis: 'Half-Life: Alyx' Adds Nearly 1 Million VR Users to Steam in Record Gain

Like other headsets, the Chinese-manufactured Index has seen a double-whammy due to the Coronavirus pandemic: supply decreasing due to manufacturing disruptions and demand increasing due to shelter-in-place orders in many parts of the globe.

Oculus had been in the same boat; in the last month however we’ve seen Oculus steadily beating back its Quest and Rift S backorders, showing that manufacturing of the headset has picked up significant steam. When the same might happen for Index isn’t clear, but we’ve got our eye on the situation.

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  • D-_-RAiL

    I signed up on March 10th and it said 7-8 weeks and I am still waiting. Hopefully this week I can actually purchase one.

  • Undearius

    There’s a Google Sheet being used by the community to crowd source order times.

    https://docs.google.com/spreadsheets/d/10CTIAd7OzNJhzkimpCFDzeqHPCPN-EMYb0Y7mzjyv4U/edit?usp=sharing

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    • Anfronie

      As is tradition :)

  • Damn… this is not helping VR in becoming widespread

    • Anfronie

      Right what a time to not have much stock. At least there is demand even though it is because of the crazy times. At least people are turning towards VR more for entertainment!

    • Baldrickk

      Not sure about new stock, but I’ve been waiting two weeks for an RMA controller to ship – thankfully though, they gave me advanced, so I’m not without. I don’t even have tracking info yet. So it seems that they are out of controllers to fulfill RMAs… at least left ones.

  • I’d buy one today if I could. Been waiting for months. As long as I can get it by the time Medal of Honor releases I’ll be happy.

    • Mikey

      But then you have to wait until Revive gets it working since its an Oculus exclusive. That can takes days or months.

  • Lvfunn

    I ordered mine within the first minute of stock being released on March 9th. This coming Monday will mark 9 weeks. My status has not changed once! This is the worst online ordering process that I have ever used. At least give me some hope and change my status from, “Ships after 8 weeks” to something else, anything else!

    • Gerald Terveen

      “Ships after 8 weeks or longer” … would that really change anything? ;)
      I mean I can understand how annoying it is to wait, but lets face it – the long wait was already announced with the 8 weeks and if it takes 12 weeks that is still after 8 weeks.

      • Todd Doane

        This guy got his if he ordered the full kit. This comment was two months ago. All the orders from March 9th got fulfilled by the second week of June at the latest. Currently orders through mid April are being fulfilled for the full kit in NA. I ordered mine on May 19 and I am expecting to get it by the end of August.

    • Arrogant Valve Support

      It’s baffling how awful it is to order a Valve Index. They will change the date from “5 weeks, no problem you got time bro” to “BUY NOW OR LOSE YOUR SPOT IN THE QUEUE! DO IT NOW! NO, SUPPORT WONT HELP YOU!” The idea that I’m supposed to watch my order like a hawk for THEIR mistakes is blood boiliningly infuriating.

      Definitely not waiting another 14 weeks, get bent Valve. In fact, you know what? I think I’m gonna look for a new client to buy games from. Epic seems to be giving out incentives to switch.

    • Clownworld14

      Same, been waiting months, very frustrating.

  • chaos_in_ashland

    Valve has been extra shady with this whole process. I ordered mine March 9th, and haven’t received anything from them. No notifications, no updates, nothing. When I reached out the customer support, all I got was “You will be notified when it’s ready”.

    Everyone understands the Covid issue. Valve needs to be more transparent. By the time they actually might ship them, somewhere around Q4 of this year, there will be a better headset available.

    I wanted to support Valve, but this is downright ridiculous. Might be time to cancel the order.

    • johndotpizza

      Well you didn’t pay anything so they don’t owe you much. You effectively just saved your spot in line.

      • chaos_in_ashland

        You’re right they don’t owe me anything. But their system is frustrating, especially when people who ordered in late March have already paid for and received theirs.

        This is a ripe opportunity for Epic to produced their own VR system, a hardcore and embarrassing smackdown would do Valve some good.

        • johndotpizza

          I really don’t think Valve is slacking off. I’m sure they want to meet demand but with the pandemic I’m betting it has ballooned to a point that they couldn’t have been ready for. Even Oculus is having a hard time meeting demand.

          Also, considering that Epic relies on Steam for the few VR titles on their platform, I highly doubt they’re working on hardware when they can’t even support the software.

    • GeekAndProud

      By the time they actually might ship them, somewhere around Q4 of this year, there will be a better headset available.

      Ahahahaaa – You’re kidding right? No company has done any R&D or had the time to come out with a headset in such a short time.

      The only headset that has been announced and is releasing soon is the Reverb G2 which is hardly in the same class as the Index. The fact you’d come up with such a dumb statement is hilarious….

      • TechPassion

        G2 is better than Index. Only controllers are less advanced. Shut up!

        • Baldrickk

          Index has better tracking, the controllers (as you said), better FOV, higher refresh rates.

          G2 has better pixel density and is a bit lighter.

          • DeenVR

            Clarity is king, sweetie. G2>G1>Index

  • Speaking to a contact who works in Taiwan in manufacturing sector, many factories are still not operating at full capacity, he said about 70% output compared to same period in 2019.

  • Jetson Trevor

    8+ weeks yeah right! SEVENTEEN weeks now since yesterday SEVENTEEN without any further decent feedback or even estimate. We’ll see at the point where they ask for payment what the situation is with new tech entering the market like the Reverb G2 and if it is still worth it to get an Index. Imagine if it’s not working by arrival how long are we going to have to wait again for a replacement.

    • Nicolas Charly

      I feel your pain. Been waiting since the 30th of March for anything on my part.

    • Andrew Jakobs

      At this moment what I would like to see is a Reverb G2 headset, with controllers like the index, but with the tracking tech of the Pico Neo 2 controllers.. (ok, even one adjustment to the headset, wireless and clear lenses, and then VR is really getting to the point where most of the negatives of the current generation are solved)..

    • Clownworld14

      all dead my end also. frustrating to say the least. Might end up getting Reverb instead.

  • VRagoso

    Got mine last week :) Finally! So happy it arrived!

  • Gamer1st

    Got my headset Thursday. Using my Vive lighthouses and had the knuckles already.

    • Gamer1st

      I ordered it on the 29th of March.

  • Salsaketchup

    I ordered full kit on 1st of April, got the email giving 7 days to complete a couple of days ago and have just received tracking ID today 09 July, so it was about 3 months backlog!

  • Well, it something, but 3-5 weeks is still a quite long time. I hope good guy Valve will improve even more!

  • Creedygunslinger Rawr

    mostly i ordered mine in may (sadly after march) and been waiting for the longest time ever mostly for a lot of people who are crying about not getting theirs right away mostly turn to E bay or Amazon where they have some of the index being sold there right out of the box instead of giving steam a hard time a lot of people are biding them and if your lucky you might win but got to give steam some slack they’re trying to get them out for people who been waiting 8+ weeks :/

  • Merlin StWahgwaan

    3 weeks down… 8 weeks or more to go…. XD

  • Stephen Boot

    My order was down to ships in two weeks or more but I’ve cancelled and pre-ordered the Reverb G2. I know the Index has better tracking and controllers but the extra image clarity on the G2 as a sim racer won me over. Plus I was concerned that I was buying old tech as the Index has been around for a while without anyone actually being able to get one. I was looking forward to the knuckle controllers but I’ve saved the best part of £200, I hope Valve can sort their supply out for any future VR headset as this has put me off in a big way.

    • Mettanine

      Your definition of “old tech” is baffling…

      • humpadumpa

        Yeah, it’s honestly pretty sickening how people view obsolescence nowadays.

        • Stephen Boot

          Not really, surely you buy the latest version of something? My HTC Vive is literally falling to bits since owning from launch and I what the newest technology to replace it, why would I settle for something a year old when I can get a superior and cheaper option??? I’m baffled by the comments lol. In technology a year doesn’t make a product obsolete but it will be based on ‘old tech’ that has been superseded.

          • Mettanine

            I can see your point that for primarily sim racing, the G2 may be the better option (unless the high refresh rates are more beneficial than higher resolution, but I can neither confirm nor deny that). It still doesn’t make the Index “old tech”. Nothing about it is obsolete or superseded so far.

          • Stephen Boot

            But it’s resolution has been superseded.

          • Mettanine

            I wouldn’t call that superseded as several headsets predating the Index, including the G1 from years ago, have had higher resolutions. But that’s pointless bickering now, isn’t it? :) I’m sure the G2 is a solid headset. Have fun with it!

          • Stephen Boot

            A bit of discussion and differing opinions doesn’t hurt. All the best.

          • There’s more to it than native panel resolution, Index looks incredible with super resolution and this is extremely taxing on a PC, my 2080Ti gets worked very hard but the clarity benefit is immediate.

            Very interested to test the G2 in the near future! And to see it’s native resolution versus Index with super resolution..

            https://uploads.disquscdn.com/images/5d4ede6853e8b015bf5868ec674fd9a623f4060efa0b226dc11ef623fcd7d306.jpg

      • Valve recently mentioned the technology in index is 2 years old. Had my mine since launch last year, thoroughly enjoy using it

        Looks absolutely stunning with as much super resolution as you can throw at it, though it can easily bring my RTX2080Ti to its knees, so there’s plenty of life in Index yet

        https://uploads.disquscdn.com/images/ac5cdf4aaf52914272aaba409f4e79932ef94e273d663d7b06de4008c7c25ba4.jpg