After a lengthy $400 Summer Sale on the Rift + Touch bundle [Amazon], Oculus set an MSRP of $500. But last week, just over a month after the sale ended, the company announced they were permanently cutting the MSRP down to $400 (same as the Summer Sale price). Those unfortunate souls that bought an Oculus Rift in that short window where the price was $500 may be bummed at not waiting just a bit longer for the savings. If you’re lucky you might be able to get a $100 refund on your purchase.
Oculus must have been quite happy with sales volume at the $400 price point for the Rift + Touch bundle because of how quickly they cut the product down from a $500 MSRP to the new $400 MSRP. If you got caught in that twilight period, here’s two ways you could get a refund for the difference.
If You Paid With a Credit Card
Many major credit card companies offer cards which come with a Price Protection feature which could get you a refund on the price difference between the $500 and $400 MSRP, if you bought your Rift + Touch bundle using said credit card. Many cards offer generous windows for Price Protection, some up to 90 days.
According to NerdWallet, some cards from MasterCard, Citi, Chase, and all cards from Discover offer Price Protection. If the card you bought your Rift with includes one of those logos, it’s worth taking a gander here to see if your card has Price Protection; the same page also lists the phone number with which to start a claim to get your refund.
Since differences in cards and features can get pretty complex, it’s worth finding the card you bought your Rift with and flipping it over to call the support number on the back to double check with the issuer directly to see if you have any sort of Price Protection.
If You Bought From Best Buy
For those that bought the Rift + Touch bundle at $500 from Best Buy, you might still be eligible for the store’s Price Match Guarantee, which can be claimed even after your purchase, as long as it’s within the return period. The store’s policy states:
If we lower our in-store or online price during the return and exchange period, we will match our lower price, upon request.
Best Buy’s standard return period is 15 days, but members of their ‘My Best Buy’ program could have an even longer return period: 30 days for Elite members, and 45 days for ElitePlus members. If you shop often (or bought a big purchase in the last year) from Best Buy, you might be part of those upper tiers without even knowing it—you qualify to be an Elite member if you’ve spent $1,500+ in the calendar year, and an ElitePlus member if you’ve spent $3,500+.
If you bought an Oculus Rift + Touch bundle and are still within the return period, give Best Buy a ring at 1 (888) 237-8289 and tell them you’d like to price match your Rift + Touch to the current $400 price.
If You Bought From the Microsoft Store
If you picked up your Rift + Touch bundle from the Microsoft Store at the $500 price point, the store’s Terms of Sale indicate that they’ll refund the difference in price drops for 30 days following your purchase:
[…] if we lower our price on a device within 30 days of your purchase, we will honor the lower price. If you notice that we have lowered a price on a device you recently purchased, just bring your original sales receipt back to the place of purchase or contact Sales and Support, as applicable, and we’ll gladly issue a refund or credit for the difference (if you paid with a credit card, you’ll need to use the same card). You must contact Microsoft within 30 days of the price change to receive the refund or credit.
If you’re within the 30 day window, give the Microsoft Store support linke a call at 1-877-696-7786 and tell them you’d like a refund for the difference to the new $400 price.
If You Bought From Newegg
Like other retailers, Newegg’s Price Match Guarantee extends for a window following the actual purchase. While the store’s guarantee only applies to certain product, luckily the Rift + Touch bundle is eligible.
Newegg’s Price Match Guarantee states that you can get a refund for the difference in price drop if you:
Find a lower advertised price for the same item (identical brand and model number) by a major retailer* within 14 calendar days after the date of your purchase.
If you’re within the 14 day post-purchase Price Match Guarantee window, you can submit a claim for a refund from Newegg here.
If You Bought From Amazon
Amazon only has a small window following your purchase for which you can request a refund for the difference of a price drop: just one week (and only if the order was fulfilled by Amazon). If you fall within that window, contact Amazon support to ask about a refund. Amazon’s support is typically pretty good and sometimes flexible—even if you’re outside of the stated seven day window for price-related refunds, it’s worth giving them a call or contact them by chat just to double check if they’ll considering offering a refund for the difference of your Rift + Touch bundle purchase.
Alternatively, it may be possible to return your Rift + Touch bundle for a full refund, and simply purchase it again at the new lower price. Amazon’s return policy states that “unopened” items fulfilled by Amazon can be returned within 30 days for a full refund, though it isn’t entirely clear how carefully they check to see if an item has been opened, assuming everything is back in the box as new.
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If you bought your Oculus Rift + Touch bundle at a store not listed above, it may be worth contacting the store you purchased the headset from to double check if they offer post-purchase price matching, or if you could return the purchase for a full refund (and then buy the Rift + Touch bundle at the lower price).